Return and Refund Policy

Effective Date: 19th June, 2023

Thank you for shopping at Valley of Gadgets. We strive to provide you with the best shopping experience possible. However, we understand that there may be circumstances where you need to return or seek a refund for your purchase. This Return and Refund Policy explains our process for handling returns and refunds for orders placed on our website in Saudi Arabia (KSA).

  1. Return Eligibility

To be eligible for a return, the following conditions must be met:

– The item must be in its original condition and packaging, unused, and undamaged.

– The item must be returned within 02 days from the date of purchase.

– The item must be accompanied by the original receipt or proof of purchase.

Please note that certain products, such as perishable goods, gift cards, and downloadable software, are exempt from being returned. We do not accept returns for these items unless they are faulty or defective.

  1. Return Process

To initiate a return, please follow these steps:

– Contact our customer support team at within 02 days of receiving your order. Provide them with your order details, including the order number and the reason for the return.

– Our customer support team will guide you through the return process and provide you with the necessary instructions, including the return shipping address.

– Pack the item securely in its original packaging, along with any accessories, manuals, or other items that were included with the original shipment.

– Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs, unless the return is due to a faulty or defective product.

  1. Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund. Please allow 05 days for us to process your refund from the date we receive the returned item.

If the return is approved, we will initiate a refund to your original method of payment. Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or payment provider.

In case the return does not meet our eligibility criteria, we will contact you to discuss alternative options, such as a partial refund or returning the item to you at your expense.

  1. Exchanges

At Valley of Gadgets, we do not offer direct exchanges. If you wish to exchange an item for a different one, you will need to initiate a return as described above and place a new order for the desired item separately.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by offering a replacement, repair, or refund, depending on the circumstances and availability of the product.

  1. Contact Us

If you have any questions about our Return and Refund Policy, please contact us Our dedicated customer support team will be happy to assist you.

Please note that this Return and Refund Policy applies only to orders placed on our website within Saudi Arabia (KSA). If you made a purchase through a third-party platform or retail store, please refer to their respective return and refund policies.

By placing an order with Valley of Gadgets, you acknowledge and agree to comply with the terms and conditions outlined in this Return and Refund Policy.

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